Women in Business

It’s what we do …

It’s an interesting experience to put pen to paper and share one’s own view of the world When I started my first fundraising job, I never imagined fundraising would become my life long career and commitment. In fact I tried many times to get out of fundraising! Recently I have done this by taking on a CEO role I love. But I’ve found, whatever your role, if you work in a charity, the subject of and need for fundraising will always come up.

It’s a truism that no charity ever has enough resources. Yet we manage to do extraordinary things with the resources we do have and many achievements would only happen because charities take action. I have often wondered what more we could achieve if we pooled our resources and worked on our goals more collaboratively.

I believe a good plan today will always out perform a great plan ‘some time in the future’. I hope we can work together more effectively to solve some of the world’s trickier problems. We certainly need all of us coming up with solutions to win the day.

Australia, Benchmarking, business planning, Business Strategy, Economy, fundraising, goal-setting, leadership, Not for Profit Sector, partnerships, philanthropy, Strategic Planning, Women in Business

45% of charities receive funding from Government

With all the current debate about the amount of funding governments provide to private and public schools, it made me think about about how much of our charities’ revenue comes from government. I revisited research by the ACNC (Australian Charities and NFP Commission) particularly the 2016 Charities Report  I was surprised to be reminded how much charities funding comes from government and in comparison, how little from individual donations.

In 2016, charity revenue totalled $142.8 billion with just one per cent of charities’ revenues accounting for well over half (54.9%) of the whole sector’s total revenue. This is perhaps surprising enough in itself.

Over 45% of charities received funding from government grants and 70% received income via donations and bequests however this latter source of income made up just 7.3% ($10.5b) of all revenue.  Government funding represented 43% of all revenue.

Apart from government grants, many charities stated that they received ‘other’ income and this was a significant proportion of their income (49.5%).  However, in the 2016 report this ‘other’ income wasn’t broken down but could include income from Trusts and foundations, income from raffles, lotteries and gaming, membership and other fees as well as sponsorship, interest, rental income and dividends received.

Much media, industry and community attention is paid to fundraising to solicit gifts from individuals while the amount is comparatively small compared with government and ‘other’ funding.  Should there be an even greater reliance on individual philanthropy? Should the focus shift or does government get a ‘cheap’ deal by funding charities to do work they would otherwise not do or could not afford to do? Should the government provide this level of funding to charities? Or should we expect charities to rely on charitable donations in order to deliver their goals? Something to think about .

Source: Data for the 2016 Charities Report comes from Australian charities registered with the Australian Charities and Not-for-profits Commission (ACNC) at the end of each charity’s 2016 financial year. Where financial information was not reported by charities it was estimated. Visit australiancharities.acnc.gov.au/ .

Australia, Corporate sponsorship, Footscray, fundraising, leadership, Melbourne, Not for Profit Sector, partnerships, philanthropy, Victoria

Fire destroys offices of the Les Twentyman Foundation in Footscray

les twentyman.jpg

A fire today in Footscray  at Little Saigon Market has destroyed the offices of the Les Twentyman Foundation destroying hundreds of Christmas gifts, including 6,000 donated school books, intended for children of poor families.

The Foundation has been a part of the Western suburbs of Melbourne for over 30 years and Les Twentyman has been the major driver.

Donations can be made at www.ltfoundation.com.au and material donations can be made by phoning the organisation on 9689 480 or visiting Replenish for Health in Douglas Parade, Williamstown.

 

 

Benchmarking, business planning, Business Strategy, fundraising, leadership, Not for Profit Sector, partnerships, philanthropy, Strategic Planning, Uncategorized

Online fundraising and Regular Giving increases: findings by M+R Benchmarks Report

It’s refreshing to see some solid benchmarking on the trends in the NFP sector.

In this 10th edition M+R Benchmarks has created some highly useful data on trends in online fundraising. It involved 105 participants in eight sectors.

Interestingly, it shows a decline in response rates to emails; revenue growth increased by growth in email lists.

The report shows an increased trend in monthly giving which is very positive as this is a great way to provide sustainable revenue for organisations.

You can read the whole report here and I’ve quoted some highlights below.  By the way, the report includes some useful and illuminating graphs particularly about which sectors are growing and which are declining.

  1. “13% of online gifts came from mobile devices

  2. For every 1,000 email subscribers, nonprofits have 355 Facebook fans, 132; Twitter followers, and 19 Instagram followers. In 2006, those numbers were basically zero, zero, and zero: Facebook was limited to .edu email addresses, Twitter was just about to launch, and Instagram’s founders were still in college.

  3. Nonprofits invested $0.04 in digital advertising for every $1 of online revenue. This might not seem like much, but considering that overall online revenue grew by 19% in the last year, digital advertising is an increasingly important market for acquisition, conversion, and retention.

  4. The volume has been turned way up: the average nonprofit in our study sent the average subscriber on its list 49 email messages in 2015.

  5. Monthly giving accounts for 17% of all online revenue – monthly giving is growing quite a bit faster than one-time revenue. In the first Benchmarks Study, only about half of the participants had a recurring giving program at all.”

 

angels, Australia, birds, Christmas, creativity, fundraising, goal-setting, leadership, Melbourne, philanthropy, Photography, protecting species, Sydney, Uncategorized

‘Chairity’ starts at home…

Each year the sudden festooning of lampposts with Christmas decorations, mince pies in the supermarket and Christmas carols at my local cafe take me by surprise! “It’s Christmas!”, they yell! “Already?” I want to yell back!

This year is no exception .. perhaps because while I was visiting Sydney I was amazed to see – before Halloween was even over  –  some bright spark had already installed a 6.5 tonne Swarovski crystal-decorated tree in the Queen Victoria Buildings ! Now I think that’s really a bit early! It was very beautiful though.

It may sound it, but I’m not a cynic and I actually really like celebrating the end of the year, cooking Christmas cake, eating Christmas cake…

This prompted me to consider the various fundraising appeals and campaigns that are attempting to encourage us each to think about someone or something that needs the gift even more.

QVB 1

Here are a few that caught my attention:

Chairity begins at home

Habitus Living – this glorious, glossy, envy-inspiring design magazine features the ‘Chairity Project‘ which, while not strictly for Christmas is happening around this time.

Chairity-Project-2015_Tracey-Deep_4-915x587Each beautifully designed chair will be auctioned off for chairity… sorry, charity… a great idea and a wonderful way to combine art, creativity and heartfelt innovation.  For more info visit Cult Design.

Very Berry Christmas!

jessicaIf you’ve already started shopping and perhaps like me you have a ‘gift drawer’ where you put things you’ve taken a fancy to but you’re not sure who they’re for (ok, that might just be me), how about buying a toy for a boy or girl you’ll probably never meet.    Berry Street is a wonderful children’s organisation which since 1877 has focused on the rights of children to have a safe and happy home. With their Christmas appeal, you can buy a gift on line, make a donation or get gift tags for your own choice of gift.  They only accept new toys and really need gifts for children aged 11-16+

Raining Cats and Dogs!

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If you have a cat, budgie, fish or a dog, give them an extra squeeze of affection (maybe not the fish) this festive season when so many cats and dogs are abandoned. Hard to believe I know but some owners find the cost of kennels or catteries to onerous and just leave their pets to fend for themselves.  And definitely please DO NOT give pets as gifts – these are often the unfortunate creatures that end up at lost dogs and cat shelters when their new owners find they cannot look after them. Consider this story in the Daily Telegraph last year but this sad story is the same every year.   If you’d like to support your favourite animal shelter, they often need blankets and financial donations are usually well received. Lort Smith had a great event ‘Pause for a cause‘ to raise money for the hospital, walking around Melbourne’s ‘Tan’ at the Botanical Gardens with over 100 dogs! What a great sight that would have been! Woof!

Cockatoos need you too!

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Let’s not forget our feathered friends this Christmas.  As a bird-lover I’m biased but it is easy to forget that we have so many beautiful native birds on the edge of extinction.  Visit BirdLife.org.au and see what you can do to help. You can become a BirdLife member for just $1.50 a week! Seems a small amount to help save beautiful birds like our waders, or the amazing Red Tailed Black Cockatoos.  What’s your favourite bird? Perhaps make a donation instead of a bought present for a friend.  I know they’d love it 🙂 (And keep your cat in at night, also a good gift to our feathered friends!)

Someone to watch over you

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Finally, this time of year can bring up a range of different and conflicting emotions. If you need someone to talk to, consider the Samaritans.  They have a help line for anyone needing a bit of support. Reach out if you need to. Or consider Lifeline who are there to help with many difficult situations.

Wishing you and your loved ones a safe and happy Festive Season. And if you think it’s too early to be saying this, blame Swarovski! 🙂

 

Australia, Business Strategy, Cancer, Cancer treatment, Dry July, fundraising, leadership, Melbourne, Movember, Not for Profit Sector, partnerships, philanthropy, Strategic Planning, Women

We went dry in July and helped raise over $4m – with @Dryjuly

dry july

@DryJuly, which raises money for adults living with cancer by supporting organisations involved with cancer research, equipment and treatment, raised over $4m this year through its online and social media marketing. See their beneficiaries here.

It’s a very cool annual campaign with very low effort on the part of the participants and I suggest it has the benefit of growing involvement year on year.

The campaign asks its participants to give up drinking alcohol for a month.  They can just stop there if they like – a great way to have a healthy month.  Most people however would make a donation to get involved and then perhaps raise money from their friends, family and colleagues.

It has a positive benefit for the participants who have an AFM – an alcohol free month – who basically could donate what they would have spent on alcohol during July to the Dry July campaign.

It would be interesting to see how many participants a) join again after the first year – ie their retention rate and then b) whether they raise or donate more money in subsequent years.  I’d like to know what their retention rates are given it is hard for many charities to attract regular donors via online channels.

It may also be a good way to involve men in fundraising – notoriously difficult.  Movember is another annual campaign (the participation requirement I like less as it involves my husband growing even more facial hair!) But I’m sure its successful in this time of trending beards!  This was a fantastic idea started in  2003 by Adam Garone (who sports a most impressive mo’) and the other three co-founders inspired 30 guys to grow a moustache or beard and fundraise for men’s health during the month of November. Now, 10 years later, the campaign runs in 21 countries and in 2012, over a million ‘Mo Bros’ and ‘Mo Sistas’ took part.  Some very hairy people out there! Barbers everywhere rejoice!

I love these innovative, fun and joyful ideas.  They focus very much on the user, the customer, the donor and do not rely on doleful images and sad stories.  Certainly, there is a need for that type of marketing (and many will tell you how well these elements help) but I do love the fun and happiness created by campaigns such as Movember and DryJuly.

Giving up the grog for July made me reflect on my own drinking habits – and that is a good thing. Perhaps its having a similar effect on others – another interesting piece of analysis to consider.

I encourage all of us in the fundraising and NFP sector to look for joyful ways to engage with our ‘customers’ and stakeholders – make them the hero, give them ways to engage that THEY like and watch how they get involved and even show off their participation.  Well done to DryJuly.  Great result.

Business Strategy

New Game? It’s already the end of the 1st quarter!

game-plan-main2

I can’t believe it’s March!” I’ve been hearing that all over town. And it’s true. As we near the end of the 1st quarter of the year (3rd quarter of Aussie financial year), time as usual, has flown.  Do you have a game plan for the rest of the year?

For me it’s been a new year that’s already brought considerable change.

I just completed my 5-year goal of overseeing a major campaign with the Zoos Victoria Foundation to raise more than $25 million, and am now steering my own boat, offering my strategic services as an independent and part time contractor.

After working for more than 15 years in full time roles in international aid, conservation and with the last 5 spent in the world of zoos, I’m excited to now be branching out to work with a very different animal; that being higher education sector and business organisations. Yes, it’s going to be a very interesting year!

Of course my passion for protecting threatened species remains as strong as ever, so I will continue to assist with fundraising strategies, and offer the benefit of my experience to other NFP organisations faced with branding, positioning and funding challenges.

Good design and the promotion of good Australian design is another long-held passion of mine, and I’m keen to see where that will lead me this year.

I’m currently growing www.gorgeoushampers.com as a way to promote Australian made produce – my gift hampers are such fun to design, create and distribute – and I’m hoping to continue sharing the joys of Aussie food and wine around the world. After all, who wouldn’t want to sample some of that?! So that’s my first quarter of 2015 taken care of!

What’s 2015 brought to you? I’d love to hear about any changes you’ve encountered or are proposing this year?

Remember, there’s only 3 quarters (eek!) to go to the final touchdown (or goal, depending on your game!).

I’ve shared my game plan. Love to hear yours!

Australia, Business Strategy, fundraising, philanthropy, Women, Women in Business

Should you be certified?

CFREJust recently I decided to apply for certification as a Certified Fundraising Executive (CFRE) Why? What? Did you know you could be such a thing? I was encouraged by my highly professional and effective fundraising colleague Stephen Mally of Fundraising Force that this was something that was considered highly important for all fundraisers and I do agree that it is important that we help recognise the skills and abilities required to be provide excellence in this challenging – and somewhat undervalued –  field.  It is not, as a lovely contact said to me the other day, just a matter of sending out a few ‘begging’ letters. He added: ‘Surely your assistant could do that?” I hope there’s more to fundraising than a few sporadic mailings no matter how well written?

For me, it was a choice to acknowledge the commitment I had made to my own career over these past 16 or more years. It was a way to promote the continuing professionalism of the sector and to encourage others to seek to further their own careers.

So I’ve signed up and will take the exam later this year.  I had a look at the number of  Australian ‘graduates’ to the certification and while there were a few there were not that many. So it made me ask? Do you think it’s worth the effort? Should it matter whether you’re a CFRE?  I’m interested in your thoughts.  And will let you know how I go with my study before the exam.  It never hurts to brush up on your knowledge and I’m sure I’ll also learn a few things I didn’t know before. If you’d like to find out more about CFRE, visit www.cfre.org or go to the Fundraising Institute of Australia website for more information.

Business Strategy, Corporate sponsorship, fundraising, Not for Profit Sector, partnerships, philanthropy, Women in Business

10 Tips to great relationships

10 ways to prepare for partnering

Thinking about entering the corporate partnership space or improving your results in this area? Pamela Sutton-Legaud suggests some things you should have in place before going to market.

The following are ten tips you may like to consider, which will save you and your potential sponsor time, money and energy. It’s better to proactively determine these points rather than to be unprepared when a potential partnership opportunity arises.

1. Allocate responsibility for partnerships. Allocate a team or team member who has, as part of their job description and key performance indicators, the responsibility to deal with and negotiate corporate partnerships. This is particularly important in organisations that have a range of entry points, to ensure all potential partners are consistently appraised and receive the appropriate level of benefits to reflect the level of partnership.

2. Define organisational values for partnerships. Assist your staff by working with your board or executive team to create a corporate sponsorship policy which details what sort of industries conflict with or enhance your core values. Using an obvious example, if your organisation aims to assist people struggling with addiction, be explicit whether you will accept funds from tobacco companies, alcohol companies or gaming companies.

3. Create a selection criteria framework for sponsor partnerships. In support of your policy, it helps to create a sponsorship framework which outlines how you will select or accept new partners, how to acknowledge donors/sponsors and what you can give back in terms of value for their sponsorship dollars. Consider if you receive $5,000 or $500,000 gift – what could you offer to a sponsor at various levels of support? While each sponsor has different needs and requirements, you can develop some basic guidelines to get the conversation started. Defining this early – and the benefits that do/don’t come with each – can save a lot of headaches down the line.

4. Prepare a partnership benefits overview. Prepare a short guideline document to provide to any sponsor who should approach you which provides an overview of how you work, what you can offer, and why you’d be a great partner, as well as any selection criteria that you would apply to any sponsorship application. It allows you to respond to any requests quickly and professionally. It also allows a potential sponsor to self determine how good a fit they are with you, your stakeholders or audience.

5. Evaluate prospective partners’ organisational fit. Consider which types of organization are ‘natural’ and ‘unnatural’ partners for your cause. At Zoos Victoria, we are a natural fit with organisations that wish to engage with a large family audience, as almost two million people visit our zoos annually. So, fast moving consumer goods organisations or those focused on a consumer audience are a good ‘natural’ fit. As such, when Zoos Victoria entered into a partnership with ANZ bank, this was a very natural fit for both parties as our audiences and values were well matched.

6. Look for a values match. It’s important to be explicit about your own organisation’s values and review how they align with a prospective partner. Zoos Victoria takes a G-rated approach to our family audience so we want to collaborate with organisations with similar values. We are also a nonprofit conservation organisation, so we want to work with organisations that are likeminded and consider the impact of their actions and those of their customers on the environment. We’re here to protect and defend endangered species and we want to work with those organizations that actively support this goal.

7. Consider the value/effort of possible partnership. Nonprofits are time poor and relationships are time intensive, so it makes sense to evaluate the effort to reward ratio of a prospective partnership. Zoos Victoria uses a simple but powerful decision making framework which offers a simple way to assess a potential partnership activity. We look for partnerships and activities that sit in that top left hand corner – the ‘sweet-spot’ of low-medium effort for high value. This works in everyone’s favour.

8. Aim for multi-year partnerships. Wherever possible, look for multi-year partnerships to make the most of the work that goes into a partnership agreement on both sides. Negotiating multi-year partnerships allows time for the relationship to form and grow, while assuring partnership goals are met along the way. Good results come from time and reasonable levels of effort.

9. Record each partner’s goals. Create clear goals and don’t be afraid to clarify all the key outcomes of the partnership in a written sponsorship agreement. It is much easier to clarify your partnership benefits and commitments at the beginning of the relationship, than half way through.

10. Implement a regular review process. With clearly written up goals in place, you should regularly review the partnership’s progress against expectations to evaluate whether it’s meeting each partner’s expectations and take steps to improve on the relationship where possible. With this approach you can create enjoyable, mutually-beneficial relationships that continue for many years through open communication.

Pamela Sutton-Legaud
Pamela Sutton-Legaud is the Executive Director of the Zoos Victoria Foundation and leads the strategic direction for institutional and individual giving for Werribee Open Range Zoo, Healesville Sanctuary and Melbourne Zoo which celebrates its 150th anniversary in October 2012.

1st Published in Fundraising & Philanthropy Magazine 2012